Terms and Conditions

TERMS AND CONDITIONS

Harmonia Psychology Solutions Ltd – Terms and Conditions

Overview
Services provided
What we need from you
How our services are regulated
Using our services for children/adolescents
Accessing our services
Delivery of Services
Delivery by email
Delivery by first class post
Clinical records
Consultations
Late arrival to appointment, cancellation of appointment and missed appointment
Refunds and Disruptions
Circumstances beyond our control
Other limitations to our services
Our use of your personal information
Recordings of consultations
Price and payment
Complaints and Disputes
Notices and Disclaimers
Service Reliability and Warranties
Branding and creative material
No third-party rights
Other terms
Applicable law
Severability
Waiver

1. Overview

At Harmonia Psychology Solutions Ltd we want to make access to mental health treatment easier and more effective for everyone. By using Harmonia Psychology Solutions Ltd, including this website (https://Harmonia4u.org), any digital applications, software (including but not limited to video consultations, access to your online medical record and electronic communications system), you accept these terms and conditions in full, along with all other policies and procedures that may be published by Harmonia Psychology Solutions Ltd on the website or otherwise communicated to you by Harmonia Psychology Solutions Ltd (the “Terms & Conditions”).

There are some limitations on our obligations which are set out in these terms. The most important of these are:

We provide remote mental health advice, consultations and information services. Some instances are not suitable for such treatment, so if you have any doubts, be sure to check by giving us a call or by reading up on our website before you book an appointment.
In order to provide our services we will need personal information from you. – We will store that information securely and we will not share it with anyone unless you authorise us to do so or if we have a legal obligation to do (eg serious concerns of significant risk to you or others).
We are based in the UK and subject to UK law so, though you may be somewhere else, your interaction with us is considered to be taking place in the UK. However, though we see people from outside the UK, we can’t take responsibility for any laws outside the UK regarding access to our services. Some of our services are specifically designed for use in the UK and if you use them from elsewhere you should check in your country or region that it is within the law and appropriate for you to do so.

These terms may have to be changed or amended from time to time. Please make sure that you have checked the terms and conditions when you start your treatment with us. These terms were last updated on: 01 March 2021

Although Harmonia Psychology Solutions Ltd are qualified to provide NHS Services, consultations are only offered to privately paying patients via our website.

Harmonia Psychology Solutions Ltd is a limited company registered in England and Wales, Company number 08907741. Registered office and address for correspondence:

31 Crescent Drive North

Brighton

East Sussex

BN2 6SP

United Kingdom

Telephone during our office hours (9am – 5pm): 0330 133 0072

Email:info@harmoniasolutions.co.uk

You expressly understand, accept and agree that when providing the Services the Clinicians are independent professionals that are individually responsible for the medical advice they offer to you.

2. Services provided

Services include:

Standard general adult clinical psychology services,
Standard child/adolescent clinical psychology services,
Neuropsychology services,
Memory services,
Most addiction services,
Some intellectual disability services,
Attachment services.

Some conditions are not suitable for online consultations. You should always seek advice from a medical practitioner in person if you aren’t sure that you are able to communicate your needs or issues during an online consultation.

The services are primarily provided in English but there may be Clinicians available who speak your preferred language.

Harmonia Psychology Solutions Ltd does not make any representation or give any warranties regarding Clinician training, qualifications or skill, although regulatory requirements and UK law ensure appropriate checks are carried out to ensure certain aspects of the Clinician validity, such as their registration with the GMC and their right to practise in the UK.

3. What we need from you

You must ensure that:

any information you provide is accurate and in comprehensible English, Spanish or in the language that it has been agreed that the consultation will take place;
if you have any concerns about the suitability of the Services we provide for you or any information on the website, you seek further advice from your GP or another suitable professional;
you follow any instructions you are given by our Clinicians;
you follow any instructions regarding the use of any medicines or other health care products we recommend or prescribe (including in respect of use-by dates);
you report any adverse or unexpected effects of treatments, that we have recommended to us;
you inform us if any information that you have given to us becomes incomplete or false;
you do not under any circumstances amend, alter or tamper with the contents of any documents created on the patient system or issued to you.

The Services and consultations are conducted according to your specific needs, as such please do not register multiple times for our services.

4. How our Services are regulated

Accessing our services from outside the UK and Republic of Ireland.

We provide the Services to adults and to children/adolescents (in accordance with section 5).

Our services are provided from facilities in the UK in accordance with our registration with the Care Quality Commission in the UK.

In the instance that you are using our services from outside the UK, you should check that the use of our services is legally permitted in the country or region in which you are residing. Our services are provided according to UK laws and regulations and we cannot take any responsibility for any differences between the laws in the UK and any other rules about healthcare services anywhere other than the UK.

5. Using our Services for children

Children using our services must follow certain guidelines.

Child and adolescent psychology services are offered to children over the age of 14. They are conducted after an initial interview with the parents or legal guardians of the child. Follow up appointments are then arranged with the parents or guardians.

Consultations for those under 18 must be arranged by the parents or legal guardians.

We may suspend services or terminate user accounts if we reasonably suspect that they are being used in breach of the restrictions in this Section 5.

6. Accessing our Services

In order to access the Services you represent and warrant that you are at least eighteen (18) years of age and possess the legal right, capacity and ability, on your own behalf to accept and agree to these Terms and Conditions.

At any time you may be notified that information is available for your review that is considered private and possibly time-sensitive, so you should consider ease of access when determining which email address you use for your notifications.

Operating Systems and Browsers

Windows 7, 8, 10: Google Chrome (latest release version), Firefox (latest release version)
Mac® OS X 10.8.5 and newer: Google Chrome (latest release version)
Android™ 5 and newer
Windows 10: Microsoft Edge (latest release version)
iOS: iPhone, iPad, iPod Touch with a front facing camera and iOS 10 and newer

Internet connection speed

Consultations usually take place via ZOOM or TEAMS. For the best quality connection we recommend a minimum of 3mbps available bandwidth.

You acknowledge that Harmonia Psychology Solutions Ltd does not guarantee a connection can be made or maintained at any time. Technical or security threats or issues affecting the infrastructure may require us to suspend our services and postpone consultations in order to ensure they are secure and/or operating optimally. We will minimise these suspensions, but are not responsible to refund charges or compensate you if they occur, unless they exceed 30 days in length, in which event you may cancel your agreement to take a consultation with us and receive a full refund. HPS may alter the method of consultation it offers to customers from time to time, at its sole discretion, without notice, but at all times subject to Harmonia Psychology Solutions Ltd’s legal obligations, which it takes very seriously, such as regarding the secure maintenance of medical records.

Your log-in details for remote link consulations are personal to you and you are solely responsible for maintaining their confidentiality, as you remain liable for all activity that occurs under your login. You agree to prohibit anyone else from using your credentials and you agree to immediately notify Harmonia Psychology Solutions Ltd of any actual or suspected unauthorised use of your account or any other security concerns, howsoever arising, upon your becoming aware of them. Unless and until you notify us of any suspicious activity or security concerns, we will assume all actions taken linked to your credentials to be authorised by you.

In order to determine your compliance with these Terms and Conditions we reserve the right to monitor your access to and use of the online credentials and the services. Harmonia Psychology Solutions Ltd may, at its sole discretion, deny access to credentials and/or refuse to provide services in the case of actual or suspected misuse of these and/or services or for any actual, attempted or suspected non-compliance with these Terms and Conditions, including but not limited to security concerns or potential infringement of intellectual property rights.

Our services are accessed remotely using the internet, data networks and devices which can access the internet and operate via our Website. We make our Website available for access using infrastructure, but are not responsible for the infrastructure ourselves. If you wish to use the services, you should ensure you have an internet-enabled device and a sufficient internet connection available.

Technical or security threats or issues affecting the infrastructure may require us to suspend our services and postpone consultations in order to ensure they are secure and/or operating optimally. We will minimise these suspensions but are not responsible to refund charges or compensate you if they occur, unless they exceed 30 days in length, in which event you may cancel your agreement to take a consultation with us and receive a full refund.

Anti-virus software and anti-malware devices are in use on the website, but we cannot guarantee that the website will be free from viruses or malicious software so please ensure anti-virus and anti-malware software are in operation on any device with which you use to access our website

You must not attempt to gain unauthorised access to the services or Website.

7. Delivery of Services

STATUTORY 14-DAY “COOLING OFF” PERIOD

The purchase of goods or services online, usually comes with a statutory right for you to cancel your order within fourteen (14) days after the day on which the contract is entered into (“Cooling-Off Period”) without giving any reason.

When you make your first appointment with us (whether by phone or online) you have the choice to waive these rights. By booking an appointment that is less than 14 days from the date of booking, you acknowledge that you have waived your statutory right to cancel during the Cooling Off period. This is so we are able instantly to start providing the Services and/or secure time with a Clinician in advance to ensure their availability.

You agree that the provision of any Services is subject to your payment in full of any costs relating to consultation, administrative and/or delivery fees that you incur in relation to the services pursuant to Our Fees.

Any and all fees and charges, without exception, incurred at the time of booking are your responsibility as the account holder (If there is any question with regard to who is responsible for the fees and charges incurred, Harmonia Psychology Solutions Ltd will refer to the details provided at the time of booking and that individual shall have the legal responsibility for all fees and charges and no alternative position shall be acceptable to Harmonia Psychology Solutions Ltd) and MUST be pre-authorised prior to you receiving any of the services, in whole or in part, whatsoever and settled immediately after the services have been provided, in whole or in part.

You agree that any unpaid balance due hereunder shall immediately become overdue and bear daily interest at the rate of 10% per annum above [bank]’s lending rate, and that costs of collection, including any Court costs and reasonable legal costs shall be added as principal amounts to such balance.

Harmonia Psychology Solutions Ltd reserves the right to modify its fees and/or pricing structure at any time, at its sole discretion and implement the new fees and/or price structure at any time prior to billing you for payments due pursuant to these Terms and Conditions. You understand that services may not be provided or consultations ended or cancelled if your billing information is inaccurate, invalid, without funds (not in funds) or any pre-authorisation by us provides a negative response (as determined by Harmonia Psychology Solutions Ltd).

You expressly grant Harmonia Psychology Solutions Ltd license to pre-authorise or charge any debit and/or credit cards in your account before enabling the provision of the services (including the confirmation of an appointment time and date has been allocated to you) and you accept that failure of our pre-authorisation or authorisation processes by you is likely to result in the services not being provided to you.

8. Delivery by email

The cost of delivering your summary of Initial Appointment, letter, once only, by email is included in the relevant administration fee, as shown in our Fees.

You understand and agree that documents sent by email are deemed to have been sent to you once the system marks the email containing the document as “sent”, including time and date for Harmonia Psychology Solutions Ltd’s records. Such records shall be accepted by you, without question, as proof that we have sent the document and fulfilled our obligation to provide the same.

You accept that Harmonia Psychology Solutions Ltd is not responsible for the spam, junk or mail receipt prevention tactics of your email service provider/host, which may for whatever reason outside of Harmonia Psychology Solutions Ltd’s control filter emails from us away from your inbox. In such instances you understand and accept that you must take such access issues up with your email provider and not Harmonia Psychology Solutions Ltd.

If you do not contact us and inform us of an issue, we will deem documents by email to have been received by you within twenty-four (24) hours of us marking them as sent.

9. Delivery by first class post

The cost of delivering your document to a UK mainland address, once only, by Royal Mail first class post is included in the relevant administration fee you pay, as shown in our fees from time to time.

We do not send your documents as letters using Royal Mail first class post (or equivalent) and we cannot and do not guarantee a delivery time in a case that is agreed to do so with your clinician. If you have not received your document within seven (7) working days of it being shown as sent in your account, you should contact us.

If you do not contact us and inform us of an issue, we will deem documents sent by first class post to have been received by you within forty-eight (48) hours of us marking them as sent.

10. Clinical Records

Any information provided as part of a consultation (which may be made up of video, chat messages etc) becomes part of your Clinical Records. If you want a particular detail added to your Clinical Records it is your responsibility to express this view to your Clinician whilst in consultation. For additional information regarding use of your Clinical Records, please see our Privacy Policy.

It is your responsibility to confirm any information during a consultation with a clinician so as to ensure the accuracy of your Harmonia Psychology Solutions Ltd Clinical Records. Harmonia Psychology Solutions Ltd is not responsible for maintaining a complete record of all data arising from use of the Services. Harmonia Psychology Solutions Ltd reserves the right to maintain, process, review, delete or destroy all communications and materials pursuant to the Privacy Policy. Please note that your Clinician is obliged to use of your information solely in accordance with their legal obligations including, without limitation, obtaining any consents or authorisations that may be required for your information to be shared with other participating providers. However, by requesting a consultation you agree to disclose the full contents of your Clinical Records to the Clinician who will conduct your consultation.

If you would like a copy of your Harmonia Psychology Solutions Ltd clinical records, please Contact Us.

11. Consultations

Subject to availability, you can choose to book an appointment in advance. After you have requested an appointment you will be sent written confirmation of the appointment in the form of an email; if you do not receive such confirmation within 24 hours of requesting your appointment (or, if sooner, within 4 hours of the start of your intended appointment) please contact us to check we have received your booking request.

Harmonia Psychology Solutions Ltd will advise you by email as soon as possible if it has to amend, change or cancel any consultation that you have booked.

You may be asked to show photo ID during a video consultation to enable our psychologists to confirm your identity. ID we are able to accept:

– Current signed passport

– Residence permit issued by the Home Office

– EU or Swiss national identity photo-card

– Valid UK photo-card driving licence

– Valid armed or police forces photographic identity card

– Photographic disabled blue badge

– Citizen card

– Valid student ID with photograph

12. Late arrival to appointment, cancellation of appointment and missed appointment

If you have booked a session in advance via the HPS website, you may arrive and enter the consultation that you have booked up until fifteen (15) minutes after the scheduled start time of that session. For example, if you have a 50 minutes session booked at 3pm, you may arrive and start the consultation as late as 3.25pm, but no later.

If you choose to cancel your appointment giving 7 or more days notice, we will provide a full refund. If you request to cancel your appointment between 2 and 7 working days before the appointment, a 50% fee (of the invoice total) will be payable. If you request to cancel an appointment within 2 working days of appointment, the full invoice amount will be payable.

You may cancel any booking you have made via the HPS website or by contacting us via email or telephone. If your cancellation is successful you will receive an email from Harmonia Psychology Solutions Ltd to that effect; if you do not receive the cancellation email then you must either try again or Contact Us. You accept that Harmonia Psychology Solutions Ltd is not responsible and will accept no liability for any costs, expenses or losses arising from your failure properly to cancel any consultation on the HPS website. You accept that failure to cancel an appointment may lead to you being charged a cancellation fee (see below) and/or the full fee for the appointment that you failed to cancel, subject to Harmonia Psychology Solutions Ltd’s sole discretion.

We may terminate our agreement with you:

If for reasons outside our control, we are unable to provide the Services as detailed in these terms.

If any fees or charges are not paid when due, and you still do not make payment within fourteen (14) days of us reminding you that payment is due on time.

You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, for example valid contact details.

If you breach (as determined by Harmonia Psychology Solutions Ltd) any of these Terms and Conditions.

You must compensate us if you breach these Terms and Conditions. If this happens, we may deduct from any refund due to you, or charge you, reasonable compensation for the net costs we will incur as a result of your breach. Harmonia Psychology Solutions Ltd will advise you of any termination via the contact email you have provided us with.

Missed appointments occur when either you or a Clinician is not present in the video-consultation by the start time (as published by Harmonia Psychology Solutions Ltd on the website) of an appointment confirmed by Harmonia Psychology Solutions Ltd (save that you may be up to nine (25) minutes late, as explained above) (Missed Appointment). In these instances, you understand and agree that the following rules apply:

a) If an appointment is cancelled with more than 7 days notice we will provide a full refund. If an appointment is cancelled between 2 and 7 working days before the appointment, a 50% fee (of the invoice total) will be payable. If an appointment is cancelled within 2 working days of appointment, the full invoice amount will be payable.

b) If a Missed Appointment occurs because a Clinician did not attend your appointment in time then we will refund the charge.

13. Refunds and Disruptions

If your consultation is determined by Harmonia Psychology Solutions Ltd (at its sole discretion) to have been disrupted, which terms shall include but not be limited to Harmonia Psychology Solutions Ltd’s technological issues at the time of the appointment, a clinician ending an appointment at your request because you know them (Disrupted Consultation), Harmonia Psychology Solutions Ltd will refund the appointment.

If you think you are due a refund you must contact us as soon as possible providing details of the consultation and a full description in writing of the issue or concern you are raising.

We do not provide refunds where Harmonia Psychology Solutions Ltd is not at fault, such as in the following circumstances (which is not an exhaustive list but an indication only):

a) If your consultation is disrupted because of your actions, as determined by us exclusively. Where and when appropriate we will provide a refund and at our sole discretion.
b) If you have missed a booked appointment, as determined by us exclusively. In this instance you will be charged the cancellation fee as described above.
c) If a Clinician fails to attend your appointment, as determined by us exclusively, we will provide a refund.
d) If you do not receive a referral letter as a result of a consultation.
e) If it took longer than the published waiting time on the HPS website for your consultation to start.
f) If you did not use all available minutes in any appointment that you have started.

14. Circumstances beyond our control

Neither Harmonia Psychology Solutions Ltd, nor its officers, employees or agents, shall be responsible if the supply of the Services is delayed or prevented by circumstances outside its control. If this happens, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or failure. If there is a risk of substantial delay you may contact us to cancel your account and/or cancel any booked Services and receive a refund for any Services you have paid for but not received.

15. Other Limitations to our services

We cannot guarantee the availability of any of our Clinicians at any particular time. If at all possible, we will arrange a consultation with a Clinician as soon as possible but we cannot guarantee a consultation at a particular time.

You accept that each Clinician, at its sole discretion, creates summary, letters etc. based on their own professional judgement and legal obligations and that the content of such items is individual, based on information you provide us with. You must not tamper with the content of any such items. You acknowledge that there is no guarantee or warranty by Harmonia Psychology Solutions Ltd that such items will contain the content you desire(d), hope(d) for, expect(ed), were informed of, understood or believed they would contain.

Clinicians may provide different clinical opinions on the same condition or set of symptoms. Provided that these opinions are reasonably held, the fact that two clinicians give differing opinions on the same condition should not indicate a defective service.

We do not tolerate abuse or offensive behaviour towards Clinicians.

16. Our use of your personal information

How we use your information

We only use your personal information as detailed in our Privacy Policy. Please read this statement as it includes important information which applies to you.

Any personal information that you give to us will be processed strictly in accordance with the Data Protection Act 1998 (as may be amended or superseded) and all other relevant privacy legislation.

The terms of our Privacy Policy form part of these terms of use and we both agree to comply with its terms.

17. Recordings of consultations

We may record consultations.

18. Price and payment

If for any reason you are unable to authorise payment for the Services in advance, you acknowledge that neither Harmonia Psychology Solutions Ltd nor the Clinician shall be obliged to provide such services.

Any and all fees and charges incurred by a Client via the HPS website are the sole responsibility of the individual whose details are held under the account and must be pre-authorised prior to your receiving the Services and settled immediately after the services have been provided. Consultations may be curtailed or Services suspended if at any time there are outstanding payments.

Please familiarise yourself with Our Fees. We make an initial fee of £200 for all of our adult consultation services. This pays for up to an hour with a consultant psychologist and a summary of your discussions and intervention plan, should you request it.

Initial appointments can be made via the website, or by emailing our admin service at info@harmoniasolutions.co.uk.

After your initial appointment, you may need follow up appointments consistent with your intervention plan as discussed with your consultant.

The Clinician will then agree the follow up appointment time and date with you at the end of your consultation and you will receive an invoice for the appointment by email.

Follow up appointments cost £150 and take up to 50 minutes. A follow up letter is included in this fee should you require it.

All other appointments have to be made via our admin service at info@harmoniasolutions.co.uk.

We provide an initial parent/guardian consultation for £200, prior to a consultation with any child or adolescent. This pays for up to 30 minutes with a clinical psychologist and a resultant letter to you and/or your primary medical health provider (GP) should you require it. Any consultation with the child/adolescent concerned and fees associated with this will be discussed in the consultation and set out in the letter.

We also provide 30-minute advice consultations for concerned relatives or friends to discuss third parties for whom they have concerns. These can only be made after discussion of the particular situation with our admin service and are at the discretion of the Clinician whom they approach. The fee for this service is £180. A summary letter is included in this fee, should this be required.

The payment for any consultation is always payable prior to the appointment. If we do not receive payment before the time of the appointment, with funds cleared into our bank, the appointment will be cancelled or postponed.

Should there be a charge for extra time or for other items such as cognitive assessments, you will receive an invoice and be asked to make the payment via our admin service in advance.

If your appointment lasts longer than the allotted time, you will be liable for a charge of £6.00 per minute for the extra time taken, however, it is at the discretion of the Clinician as to whether they seek to collect this fee.

You agree that any unpaid balance on your account shall become due within seven (7) days of notifying you of any such balance, after which date the balance shall bear daily interest at the rate of [3% per annum above [bank] lending rate from time to time. The reasonable costs of collection, including any Court costs and reasonable legal costs, may be added as principal amounts to any such balance. If you think any charge is wrong, please contact us promptly to let us know and we will not charge you interest on any disputed amounts until we have resolved the issue.

19. Complaints and Disputes

You can always give us feedback on our services by contacting us at info@harmoniasolutions.co.uk and by leaving feedback about your experience of a consultation at the end of the appointment.

Please tell us about any complaints you might have as soon as possible so we are able to resolve it promptly.

If you have a complaint, we may ask you for certain details about you and your complaint in order to address it. Please provide these as soon as possible so that we can handle your complaint quickly.

Our Clinicians are registered healthcare professionals and will deal with any complaints appropriately. We will investigate any complaint and keep you updated on the results of the investigation. We shall also discuss the investigation with you. If we are in the wrong, we shall apologise to you.

If the subject of your complaint is to do with the professional standards or behaviour of one of our Clinicians and we are unable to satisfy you that we have dealt with it appropriately, you can report your concerns or you can complain to a regulator. If you think that we haven't complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office.

Harmonia Psychology Solutions Ltd. reserves the right to refuse a request to delete a client’s personal information where this constitutes therapy records. Therapy records are retained for a period in accordance with the guidelines and requirements for record keeping by The British Psychological Society (BPS; 2000)[1]and The Health and Care Professions Council (HCPC; 2017)[2].

If any disagreement between you and us arises in connection with these terms, we will attempt to resolve it by discussing it with you.

These Terms are governed by English law. This means that any dispute or claim arising out of it will be governed by English law and the courts in England and Wales will have exclusive jurisdiction over it.

[1]The British Psychological Society (2000). Clinical Psychology and Case Notes: Guidance on Good Practice. Leicester: Division of Clinical Psychology, BPS.

[2]Health and Care Professions Council (2017). Confidentiality – guidance for registrants. London: HCPC.

20. Notices and Disclaimers

Medical Disclaimers: Harmonia Psychology Solutions Ltd makes no representation or warranty as to the content of any treatment response from any clinician; Clinician’s are independent contractors and not employees of Harmonia Psychology Solutions Ltd and any views expressed or advice provided by clinicians are not necessarily endorsed by Harmonia Psychology Solutions Ltd. You and your clinician are solely responsible for all information provided and/or advice given via services.

Always seek the advice of a doctor or other qualified healthcare provider regarding any medical concerns – and before starting, stopping or modifying any treatment or medication.

Harmonia Psychology Solutions Ltd does not guarantee that a video/chat/picture message consultation is the best course of accessing advice or indeed the appropriate course of treatment for your particular healthcare concern or medical issue. You agree to contact your Harmonia Psychology Solutions Ltd consultant or your GP immediately should your condition change or your symptoms worsen (if you are not registered with a UK doctor you agree to contact your local walk-in centre or hospital for advice). If you require urgent care, you should contact your nearest emergency services centre immediately.

Content Disclaimers: No information whatsoever or howsoever found on this website, (other than advice provided by a clinician in a consultation) should be relied on as medical advice, professional or otherwise.

Harmonia Psychology Solutions Ltd makes no warranties or representations as to the accuracy of articles and other material published on this website and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such material.

General Disclaimers: We do not guarantee that remote links used in consultations will be secure or free from bugs or viruses.

You are responsible for configuring your information technology and computer programmes in order to access the services. You should use your own virus protection software.

You are also responsible for ensuring that all persons who access the services through your internet connection are aware of and comply with these Terms and Conditions.

Harmonia Psychology Solutions Ltd makes no representations or warranties about: the satisfaction of government regulations requiring disclosure of information on prescription drug products; or any treatment, action or application or preparation of medication based on information offered or provided through the Harmonia Psychology Solutions Ltd services.

Harmonia Psychology Solutions Ltd does not endorse the promotions, products or services of any third parties, nor does it warrant or validate the accuracy of any third party advertisements, promotions, communications or other materials. Harmonia Psychology Solutions Ltd does not assume any responsibility or liability for the accuracy of information contained on any third-party websites.

21. Service Reliability and Warranties

Harmonia Psychology Solutions makes no warranty that our Services will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. Harmonia Psychology Solutions Ltd is not responsible for transmission errors or any corruption or compromise of data carried over local or interchange telecommunication carriers.

Harmonia Psychology Solutions Ltd will take all reasonable precautions to protect against failure of its equipment and software and will perform regular back-ups of all data stored. You acknowledge and agree that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of the Services, in which circumstances any booked sessions may require re-arranging.

22. Branding and creative material

The basis on which you use Harmonia Psychology Solutions Ltd services.

We own copyright and other intellectual property rights for the HPS Product/Website, for our Services and their content, including the voice recordings of consultations. (Harmonia Psychology Solutions Ltd - HPS).

You are permitted to use our website, medical record and consultation system in order to receive our services. You can store it on your device and print copies of it for your personal use. You may communicate material containing HPS to your GP or another medical practitioner. You are not permitted to copy, distribute or make any business use of Harmonia Psychology Solutions Ltd. You must not remove or obscure any notices regarding Harmonia Psychology Solutions Ltd.

The Harmonia Psychology Solutions Ltd mark, logo and combined mark and logo are our trademarks of the Company or its affiliates in the United Kingdom. Other graphics, logos, page headers, button icons, scripts, and service names are trademarks of other businesses or our affiliates or Partners.

23. No third party rights

Nobody else has any rights under these Terms and Conditions. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

24. Other terms

Other provisions explaining how we may exercise our rights under these terms.

We may transfer our rights and obligations under these terms to another organisation, but we will always notify you in writing if this happens, and this will not affect your rights under these terms.

Our services are personalised and so you may only transfer your rights or obligations to another person if we agree to it.

Only you can enforce the agreement between you and us although as per section 5 a parent or a guardian may enforce the agreement on behalf of a person who is under 18.

25. Applicable law

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the HPS Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

26. Severability

If a court finds part of these Terms and Conditions illegal for any reason, the rest will continue in force. Each of the clauses operates separately; if any court or relevant authority decides that any clause is unlawful, the remaining clauses will remain in full force and effect.

27. Waiver

Even if we delay in enforcing any of these Terms and Conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaching these Terms and Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not invoice you but we continue to provide the Services, we can still require you to make the payment at a later date.

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TERMS AND CONDITIONS

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